Waki FAQ
Find answers to the most common questions about how to use Waki to exchange and donate items.
What is Waki?
Waki is an app that connects people to donate, receive or exchange goods in a simple and sustainable way, promoting the circular economy and the creation of more supportive communities.
Is it safe to donate or barter through Waki?
Yes, Waki has a user verification system to ensure safe and reliable transactions in the community.
What kind of objects can I donate or barter?
You can donate any item that is in good condition, such as clothing, books, accessories, and more, as long as it complies with our “Community standards“.
How do I find items I need?
Use the search function to find specific items or browse the categories to discover what other users are offering.
Is there a cost to use Waki?
Basic use of Waki is free, although we have premium profiles that offer advanced tools and help keep the platform accessible to everyone.
How can I contact Waki support?
You can contact our support team through the ‘Contact’ section in the app or by sending an email to [email protected]
Can I exchange items with users from other cities?
Yes, you can exchange items with users from other cities, although Waki focuses on exchanges within the same community to facilitate logistics and encourage local contact.
What can I do if I have a problem with a donation or swap?
If a user shows disrespectful behavior or violates our usage policies, you can report their publication in the details of the uploaded post. Our team will review the situation and take the necessary measures. (Waki is only a facilitator of connections and does not intervene directly in agreements between users).
What items are prohibited?
At Waki we want to guarantee a safe experience aligned with our values. Therefore, certain items are not allowed on our platform. See list.
Join Waki Today
Download the Waki app and start sharing and donating items in your community.
Be part of a network that values exchange and solidarity!